How to provide excellent customer service

The Front Room Seat will be holding How to provide excellent customer service.

I'll be covering the following:

• Productivity within the team
• Leadership because good leadership encourages a productive team
• The importance of friendliness and politeness in conversation with a customer
• The importance of using Girlfridayz Star Sales Principal strategic business model (support for difficult customers).

Please note: This ain't a quick rich scheme. I will look at excellent customer service, what it entails as well as leadership and productivity within teams.